Customer Web Access
The customer can schedule appointments, view OEM or dealer recommendations and good/better/best menus, see historical service records, review maintenance reminders and respond to dealer specials. Customers can also select transportation options and preferred service advisors. If AutoLoop Essentials’ Loyalty program is active, the customer will also be able to track and redeem points.
Monitor lane and appointment activity and improve customer experience while maximizing advisor efficiency using our extensive dealer portal.
Flexible capacity management including team, skill, duration and appointment-based scheduling has never been easier.
AutoLoop Essentials reminders, notifications and special service incentive emails link the customer directly to a personalized scheduling experience, increasing online bookings.
Reminders and Alerts
By tracking all communication with the customer, the system facilitates reminders for scheduled appointments, service completion, and other relevant communications.
Dashboards and reporting offer up-to-the-minute status on all scheduling and service activities.
Lock in First and Next appointments through our proprietary one-click predictive Next appointment process and our First appointment wizard ensuring customer retention.
With AutoLoop Essentials and Book, your BDC will have a powerful new tool, creating accountability and maximizing performance. Easy-to-use dashboards and filters enhance management tracking.
Using a mobile tablet, you can now greet and check in the customer, complete the walk-around inspection, and make service recommendations with full service menus.